COVID-19 DELIVERY INFORMATION

As we are a online retail shop that is closed to the public, we can remain open and operating as normal at this current moment in time.

We will continue to operate within the law, which involves us working from home and one person handling the packing of orders, which is done hygienically and with gloves following strict government guidance.

As long as our courier DPD is collecting our parcels, we’ll be dispatching orders as normal (if placed before 3:00PM, your order will leave us the same day).

As Royal Mail are no longer collecting from our business centre due to COVID-19, we will no longer be shipping European and International orders via Royal Mail.

ALL European and International orders will still be dispatched as normal but will now be shipped ONLY via DPD courier, due to this for a short period of time we have had to increase the cost to ship out of the UK - this will be reduced back to the normal rates once we can use Royal Mail again.

All orders received by 3pm Monday to Friday, we normally dispatch on the same day using the courier DPD, or Royal Mail 1st Class for UK orders. For International orders we use Royal Mail / International Courier(s) with the quickest service possible for your destination. Orders received after 3pm may be dispatched the next day. Orders received after 3pm on a Friday will be dispatched the next working day (Monday).

Please do check that the item is not marked as "out of stock".

Order tracking

When ordering, either online or by phone, please supply your mobile number and/or email address to be able to track your order. If we send via DPD, you will receive a text message or email as soon as your order has been processed, to let you know that your order is ready for dispatch. If we send via Royal Mail (UK or International), please contact us for your tracking number.

1 hour delivery time-slot from DPD

On the day your order is due to be delivered via DPD you will receive a text message or email from DPD, indicating when your order will be delivered. It will be a 1-hour time-slot. If you are unable to accept the parcel at that time, please following the instructions in your message from DPD to arrange a redelivery.

Free UK Delivery on Torches

All orders over £30 will receive free delivery within mainland UK. Orders dispatched on our free UK delivery service will be sent by DPD Courier Next Day Delivery Service or Royal Mail 1st Class Tracked & Signed. These services normally takes 1 working day and a signature may be required upon delivery of your order.

Scottish Highlands

Although our online store may default to 'Next Day Delivery' some address's in the Scottish Highlands May take 2-3 working days for delivery via DPD as they may use a 3rd party company to make your delivery where an hour time slot may not be available.

If you'd like to know a delivery estimate to your Scottish Highlands address, please contact us beforehand. 

European & International Deliveries

For European and International orders, shipping is added automatically when you checkout. For European orders the shipping cost is £6.95 and for International orders (outside Europe) it's £9.95.

No VAT & Zero-rated VAT

All prices displayed on our website are inclusive of VAT (Value Added Tax), unless 'ex VAT' (exclusive of VAT) is displayed next to the price. If you are ordering from outside of Europe, VAT (Value Added Tax - 20%) will not be charged and so you will pay the lower, ex-VAT price.

If you are a business based in Europe and you are purchasing for your business, then VAT can be zero-rated if you supply us with a valid tax code for your business.

Returns

DUE TO COVID-19 THE BUSINESS CENTRE RECEPTION IS NOW CLOSED, THIS MEANS WE ARE NO LONGER ABLE TO RECEIVE PARCELS (BUT WE CAN STILL DISPATCH) - PLEASE DO NOT SEND BACK ANY RETURNS UNTIL THE BUSINESS CENTRE IS RE-OPENED, IN THE MEANTIME IF YOU HAVE A PRODUCT THAT NEEDS TO BE RETURNED FOR REPAIR OR FOR A REFUND PLEASE CONTACT US AND WE CAN DISCUSS GETTING THIS RESOLVED FOR YOU.

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