We are open and dispatching orders to the UK and worldwide as normal - All orders of in stock items placed before 2PM will be dispatched the same day.
All orders received by 2pm Monday to Friday, we normally dispatch on the same day using the courier DPD for UK orders. For European and International orders we use DPD International Couriers or Royal Mail with the quickest service possible for your destination. Orders received after 2pm may be dispatched the next day. Orders received after 2pm on a Friday will be dispatched the next working day (Monday).
Please do check that the item is not marked as "out of stock", "pre-order" or "back-order now" if you are expecting your item to be dispatched immediately.
- Mainland UK: DPD Courier Next Working Day Delivery - £4.95 (FREE ON ORDERS OVER £40)
- Mainland UK: DPD Courier Next Working Day Delivery Before 12:00PM - £9.95
- Mainland UK: DPD Courier Saturday Delivery - £9.95
- Mainland UK: DPD Courier Sunday Delivery - £9.95
- Offshore (Channel Islands & Isle of Man): DPD Courier Two Working Day Delivery - £12.95
- Scottish Highlands & Islands: DPD Courier Two Working Day Delivery - £9.95
- Northern Ireland: DPD Courier Two Working Day Delivery - £9.95
- Republic of Ireland: DPD Courier Two Working Day Delivery - £12.95
- Europe: DPD Courier or Royal Mail Tracked - £14.95
Rest of the World
- International: Royal Mail Tracked - £17.95
We would ask that you please select the appropriate delivery method to your destination, (e.g., if you live in Scottish Highlands, please select 'Scottish Highlands & Islands' instead of 'Mainland UK').
Please note if you fail to select the appropriate delivery method to your destination, we may ship your order by an alternative shipping method than stated above which may take longer than estimated or contact you for additional payment.
When ordering, either online or by phone, please supply your mobile number and/or email address to be able to track your order. If we send via DPD, you will receive a text message or email as soon as your order has been processed, to let you know that your order is ready for dispatch. If we send via Royal Mail (UK or International), please contact us for your tracking number.
1 hour delivery time-slot from DPD
On the day your order is due to be delivered via DPD you will receive a text message or email from DPD, indicating when your order will be delivered. It will be a 1-hour time-slot. If you are unable to accept the parcel at that time, please following the instructions in your message from DPD to arrange a redelivery.
Free UK Delivery
All orders over £40 will receive free delivery within mainland UK. Orders dispatched on our free UK delivery service will be sent by DPD Courier Next Day Delivery Service or Royal Mail 1st Class Tracked & Signed. These services normally takes 1 working day and a signature may be required upon delivery of your order.
Scottish Highlands & Islands
Delivery to Scottish Highlands & Islands via DPD has an estimated timescale of 2-5 days. In some cases, a notification text with an hours time slot may not be available where DPD have used a 3rd party courier to complete your delivery.
Scottish Highlands - AB10-37, AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
If you'd like to know a delivery estimate to your Scottish Highlands address, please contact us beforehand.
European & International Deliveries
For European and International orders, shipping is added automatically when you checkout. For European orders the shipping cost is £14.95, for International orders the shipping cost is £17.95.
Due to the EU-UK trade agreement, customs and duty may be payable on orders shipped from us in the UK to European & International destinations depending on order value and contents, any fees will be calculated upon import to your country.
No VAT & Zero-rated VAT
All prices displayed on our website are inclusive of VAT (Value Added Tax), unless 'ex VAT' (exclusive of VAT) is displayed next to the price. If you are ordering from outside of Europe, VAT (Value Added Tax - 20%) will not be charged and so you will pay the lower, ex-VAT price.
If you are a business based in Europe and you are purchasing for your business, then VAT can be zero-rated if you supply us with a valid tax code for your business.
DPD is our chosen provider for courier services. Where appropriate (mainly for small items or European & International destinations) we may use Royal Mail for sending orders. By ordering from www.klaruslight.co.uk you accept that your order and address details will be handled by these companies and any third-party courier providers they employ the services of. For information on their services, please read the Terms & Conditions of Service for DPD and Royal Mail.
Please email us on email@example.com with a description of your problem, if we are unable to help you resolve the issue via email we will send you a copy of our returns form - if you are returning a product for a refund, please safely package your product and return this back to us in original condition with a copy of your original receipt.
You can download our returns form online, click here.